![]() The only person that could make the decision but the risk person that had my case. ![]() There was NO documentation in the case or my file as to why. All of a sudden, My merchant account was cancelled without warning, and they could not tell me why. It bothered me so bad that I called back in to file a complaint and it was noted by someone else I spoke with when I called back in later. The person that handled the case was very rude and nasty. I would definitely like to speak with someone at a management or higher level regarding the incident. Usually you would get an email with an explanation letter of what is needed with a case number or why the account and case is being closed. ![]() I too had a very similar issue in February 2021 and the Risk Management Case worked closed my merchant services account on Mawith no explanation. Just post your reply here and I'll get back to you. I'm also taking notes of your experience and improve our services in the future. If you have other concerns with QuickBooks Online, I'm all ears. Feel free to visit them in our general support page. Our articles can also help you out with other processes and tasks. Enter something like " Complaint regarding my interaction with a representative.".Click the Help icon, then hit the Contact Us button.They'll also assist you if you need to continue resolving issues with your QuickBooks Online account. Our agents will be able to read the logs and create a feedback request. However, if you still want to proceed with the complaint regarding Stacy's assistance, you'll want to contact our support. Can you provide more details about the issue? This would help me come up with a resolution to your problem. If you still need help, I'd be more than willing to help you out. I'm here to turn the tables around and help you contact an agent for a formal complaint. ![]() I'll also get disappointed if someone was rude to me. This isn't the experience we want to give. ![]()
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